Legal notice

CAREGLOW™ LEGAL NOTICE

Last Updated: 1 September 2026

Welcome to CareGlow™.

This Legal Notice applies to your use of the CareGlow™ website and to purchases made through our online store.

By accessing or using this website, you agree to comply with this Legal Notice and our applicable Terms & Conditions, Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in this Legal Notice is intended to remove, restrict or limit any consumer right that cannot legally be excluded under South African law.

1. BUSINESS INFORMATION

Trading Name: CareGlow™
Legal Business Name: [INSERT YOUR FULL LEGAL BUSINESS NAME]
Business Registration Number: [INSERT IF APPLICABLE]
VAT Number: [INSERT IF APPLICABLE]
Physical Address: [INSERT PHYSICAL ADDRESS]
Legal Service Address: [INSERT ADDRESS FOR LEGAL SERVICE]
Email: [INSERT EMAIL ADDRESS]
Telephone/WhatsApp: [INSERT NUMBER]
Website: [INSERT WEBSITE]

CareGlow™ operates as an online retailer of consumer products, including the CareGlow™ Perfecting 3-Mode Facial Brush.

ECTA requires online suppliers to make specified business and transaction information available to consumers on their websites.

2. SOUTH AFRICAN LAW

This website and transactions conducted through it are governed by the applicable laws of the Republic of South Africa.

These may include, where applicable:

  • Consumer Protection Act 68 of 2008;
  • Electronic Communications and Transactions Act 25 of 2002;
  • Protection of Personal Information Act 4 of 2013;
  • Consumer Protection Act regulations and other applicable regulations; and
  • Other applicable South African legislation.

Where a mandatory provision of South African law applies, that provision takes precedence over any inconsistent provision in this Legal Notice.

3. CONSUMER RIGHTS

CareGlow™ respects the rights of consumers under South African law.

Nothing on this website should be interpreted as:

  • excluding a statutory consumer right;
  • excluding a statutory warranty;
  • preventing a customer from exercising a lawful cancellation right;
  • excluding liability that cannot legally be excluded; or
  • requiring a customer to waive a right that cannot legally be waived.

Our policies are intended to explain how CareGlow™ operates while complying with applicable consumer-protection legislation.

The CPA also requires consumer-facing notices and information to be presented in plain language that an ordinary consumer can reasonably understand.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, photographs may differ slightly from the actual product because of:

  • lighting;
  • photography;
  • screen settings;
  • manufacturing variations; or
  • packaging updates.

Minor visual differences that do not materially change the product do not necessarily constitute a defect.

Where a product is materially different from its description or does not meet applicable legal requirements, your statutory consumer rights remain unaffected.

5. PRODUCT USE

The CareGlow™ Perfecting 3-Mode Facial Brush is intended to be used according to the instructions supplied with the product.

Customers should read and follow all supplied instructions before using the product.

CareGlow™ is not responsible for damage resulting from use that is contrary to the supplied instructions, unauthorised modification, improper maintenance or misuse, to the extent permitted by applicable law.

6. SKINCARE DISCLAIMER

CareGlow™ products are intended for personal skincare and cleansing purposes.

Product information provided on this website is for general informational purposes and is not medical advice, medical diagnosis or medical treatment.

Individual results may vary.

CareGlow™ does not guarantee that every customer will experience the same results from using the product.

If you have a medical concern, skin condition, allergy or other health concern, you should seek appropriate professional advice before using a skincare device.

7. NO GUARANTEE OF INDIVIDUAL RESULTS

Marketing statements such as "cleaner-looking skin", "smoother-looking skin" or similar descriptions are intended to describe the intended benefits of the product and should not be interpreted as a guarantee that every customer will achieve a particular result.

Results may depend on factors including:

  • individual skin type;
  • frequency of use;
  • skincare routine;
  • method of use; and
  • individual circumstances.

8. WEBSITE ACCURACY

We make reasonable efforts to keep information on our website accurate.

However, CareGlow™ does not guarantee that every piece of website content will always be:

  • complete;
  • current;
  • error-free;
  • uninterrupted; or
  • free from technical problems.

We reserve the right to correct typographical errors, inaccuracies and omissions and to update website information where appropriate.

Nothing in this section limits rights that consumers have under applicable law.

9. PRICES AND PRODUCT AVAILABILITY

Prices and product availability may change from time to time.

Where required by applicable law, the price displayed at the time of purchase will apply to the transaction.

CareGlow™ will not knowingly misrepresent the price of a product or intentionally mislead consumers regarding pricing or availability.

Applicable delivery charges, taxes or other charges will be disclosed where required.

10. ORDERS

Submitting an order through the website does not permit CareGlow™ to disregard applicable consumer laws.

If an order cannot reasonably be fulfilled, CareGlow™ will take appropriate steps in accordance with applicable law and the circumstances of the transaction.

Our Terms & Conditions contain additional information concerning orders and transactions.

11. THIRD-PARTY SERVICES

CareGlow™ may use third-party service providers, including:

  • payment processors;
  • courier companies;
  • hosting providers;
  • website platforms;
  • technology providers; and
  • other service providers required to operate our business.

Where third parties are involved in providing services, their own terms and policies may also apply.

CareGlow™ will not use this clause to exclude liability that cannot legally be excluded.

12. EXTERNAL LINKS

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

CareGlow™ does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices or terms.

You should review the applicable third party's terms and privacy policy before using its services.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the CareGlow™ name, branding, logos, graphics, product photographs, website design, text, videos and other original website content are owned by or licensed to CareGlow™ and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit CareGlow™ website content without appropriate permission, except where permitted by law.

CareGlow™ and associated branding may constitute trademarks or other protected intellectual property.

14. WEBSITE SECURITY

We take reasonable steps to maintain the security of our website and customer information.

However, no online system can be guaranteed to be completely secure.

You should not attempt to:

  • gain unauthorised access to the website;
  • interfere with website functionality;
  • introduce malicious software;
  • access another customer's information; or
  • use the website for unlawful purposes.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CareGlow™ will not be responsible for losses arising from matters genuinely outside our reasonable control, including certain:

  • internet failures;
  • telecommunications failures;
  • third-party service interruptions;
  • courier disruptions;
  • natural disasters;
  • strikes;
  • power failures;
  • government restrictions; or
  • other events beyond our reasonable control.

However, this limitation does not exclude or restrict any liability, consumer right or remedy that South African law does not permit us to exclude or restrict.

This clause is important because a blanket statement such as "CareGlow accepts no liability whatsoever" may not be enforceable in all circumstances.

16. INDEMNITY

To the extent permitted by applicable law, you agree not to use the CareGlow™ website unlawfully or in a manner that causes damage to CareGlow™ or third parties.

Nothing in this clause requires you to indemnify CareGlow™ for circumstances where such an indemnity would be unlawful or unenforceable.

17. PRIVACY

CareGlow™ respects the privacy of its customers.

Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation, including POPIA where applicable.

Please read our Privacy Policy for information about how we collect, use, store and protect personal information.

18. CHANGES TO THIS LEGAL NOTICE

CareGlow™ may update this Legal Notice from time to time.

The latest version will be published on this website together with the relevant "Last Updated" date.

Any amendment will not retrospectively remove rights that a consumer has already acquired under applicable law.

19. GOVERNING LAW

This Legal Notice and the use of the CareGlow™ website are governed by the laws of the Republic of South Africa, subject to any mandatory consumer-protection rights that apply.

20. CONTACT INFORMATION

For questions, complaints or legal notices relating to CareGlow™, please contact:

CareGlow™
Legal Business Name: CareGlow
Physical Address: 23Davidson St Rynfield Benoni Gauteng 1514
Telephone/WhatsApp: 0662029084